Shipping policy

Delivery & Service of Excellence

At PLANETEBEAUTY, every order is a unique experience. Our rare fragrances deserve exceptional care, from selection to delivery.

Your Order, Our Commitment

Artisanal Preparation

Every bottle is carefully selected, expertly packed and protected like a treasure:

  • Premium tissue paper
  • Multi-layer protection (bubble wrap, foam)
  • High-quality reinforced carton
  • Security seal

Handling Times

  • Same-day dispatch for any order placed before 2 pm (Paris time), Monday to Friday excluding public holidays — otherwise the next business day
  • During our holiday periods, announced on the site, orders are dispatched within 24 business hours (Monday to Friday, excluding public holidays): same-day dispatch is not offered during this period, and the “Home delivery against signature 24H” option is temporarily withdrawn. All other delivery methods remain available.
  • Items being restocked: according to the lead times shown on the product page
  • Festive periods: slightly longer lead times

 

◆ Premium Delivery Options

Secure Home Delivery

Chrono Home delivery against signature 24/48H — delivered to your home, signature required. €15 in mainland France, whatever the order value. Beyond two kilos, the rate follows the actual weight of the parcel and is shown at checkout.

  • Handed over in person
  • Full traceability
  • Insurance included

Recommended for your precious bottles

24H Express Delivery

Chrono 24H Express Home — express home delivery within 24 hours, Saturdays included (€20, mainland France only)

  • Saturday delivery available
  • Ideal for an urgent order, or one placed at the end of the week
  • Handed over in person, full traceability

Pickup Point Delivery

Chronopost — you choose your pickup point on the map at checkout. €5 below €60, then free from €60 of purchases.

Practical and flexible: you collect your parcel whenever suits you, during the pickup point's opening hours.

Free Delivery

Free pickup-point delivery from €60 of purchases (France, Monaco, Belgium, Germany, Luxembourg, the Netherlands, Spain, Italy, Austria and Portugal; excluding Try Me trial formats). Home delivery is charged at a fixed price: it does not depend on the order value, but on the actual weight of the parcel beyond two kilos.

Delivery Zone — 51 countries and territories served, including France, Europe and the Overseas Territories
Charges calculated at checkout according to the destination and the order value

Delivery Outside France

International — FedEx Express (United States, Canada, United Kingdom, Israel, Switzerland, Norway, Australia, Singapore, Hong Kong, China, Overseas Territories, Mauritius and the Seychelles)

Your order is shipped by FedEx Express, tracked and insured, and delivered within 4 business days of dispatch. Import duties and taxes are settled at checkout or covered by us: nothing to pay on delivery. These destinations have no pickup-point delivery.

Europe — Chronopost, to your home or to a pickup point

Delivery is tracked. Pickup-point delivery is free from €60 of purchases (excluding Try Me trial formats) to France, Monaco, Belgium, Germany, Luxembourg, the Netherlands, Austria, Spain, Italy and Portugal.

To the other European countries served by pickup point (Ireland, Denmark, Sweden, Poland, Czechia, Hungary, Slovakia, Slovenia, Croatia, Estonia, Latvia and Lithuania), pickup-point delivery is not free: its rate depends on the weight of the parcel and is shown at checkout. Finland is served by express pickup point (rate by weight, shown at checkout) or by home delivery, but not by standard pickup point. To Greece, Bulgaria, Romania, Andorra and Iceland, only home delivery is offered, at the charges shown at checkout.

Real-Time Tracking

As soon as your order is dispatched, you receive:

  • A confirmation email
  • A personalised tracking number
  • Notifications at every stage

If your order is sent in several shipments, you receive one email for each.

◆ Authenticity & Security Guarantee

Complete Traceability

For your peace of mind and ours:

  • Preparation filmed
  • Weighing before and after packing
  • Recording of the contents

This evidence guarantees the integrity of your order.

On Receipt — Important

Home delivery: signature required
Pickup Point: PIN code or signature

Your signature confirms receipt in apparently good condition.

If the parcel is damaged (damaged or torn carton, signs of impact):

Before signing:

  1. Refuse the parcel or
  2. Write precise reservations on the delivery note:
    • “Carton dented on the right-hand side”
    • “Visible signs of impact”
    • “Packaging torn”

Then contact us within 48 business hours (Monday to Friday, excluding public holidays) with:

  • Photos of the parcel (all angles)
  • Photos of the delivery note with your reservations
  • Photos of the damaged contents/bottle

Carrier investigation period: up to 21 days

  • If the carrier's liability is confirmed: full refund
  • Without written reservations: claim inadmissible

In Case of Delay

Lead times are indicative. In the event of the unexpected (weather, strikes, logistics):

  • Delay of more than 3 days: we query the carrier
  • Delay of more than 30 days (attributable to us): full refund

We are not liable in cases of force majeure.

Practical Information

Delivery Address

Please check your address carefully before confirming.

  • Error preventing delivery: refund (shipping costs deducted)

Absence at the Time of Delivery

  • Delivery notice left by the carrier
  • Uncollected / unclaimed parcel — If the parcel is not collected within the holding period set by the carrier, it is automatically returned to us. As soon as it reaches our premises, the refund is triggered automatically, with nothing for you to do: you are refunded the amount paid, less €10 return costs, within 14 business days.