Contact (Response within 24 hours from Monday to Friday)
A question about a perfume house, a note or an order in progress? We reply ourselves, within 24 business hours, Monday to Friday.
- Text message or WhatsApp: +33 6 58 67 12 36 — text message or WhatsApp only, no voice calls · Monday to Friday, 9am–12pm and 2pm–6pm (Paris time)
- Email: info@planetebeauty.com
- Registered office: BHTC — 20 rue de la Blanche Borne, 57070 Metz, France. Administrative address only: no collection of goods on site, and no visitors.
For a delivery-related claim, please write to us by email: your photographs and unboxing video reach us directly, and your case moves faster.
Consumer mediation: if your written complaint receives no reply or no satisfactory reply, you may refer the matter, free of charge, to the consumer mediator CM2C (49 rue de Ponthieu, 75008 Paris, France) at cm2c.net. Details are in article 11 of our terms of sale.