The Concierge · Fragrance advice and customer service

How many brands do you offer?

40 niche perfume houses and 200 fragrances, selected one by one.

How do you discover your fragrances?

We actively seek out new creators through our travels, industry shows, social media, and word-of-mouth. We partner directly with independent houses.

What is your price range?

From Try Me formats at €3 to full bottles up to €570. Our mission is to make the inaccessible accessible to fragrance lovers everywhere.

✓ 100% AUTHENTIC PRODUCTS

All our fragrances are guaranteed authentic. We source them directly from the official perfume houses and their authorized distributors.

How do you guarantee authenticity?

We work exclusively with the official houses and their authorized distributors. Every fragrance comes with its guarantee of authenticity.

Dispatch

Any order placed before 2 pm (Paris time), Monday to Friday excluding public holidays, is dispatched the same day for in-stock items (products on restock follow the lead time shown on the product page). Otherwise, it leaves on the next business day. You receive a tracking email as soon as your parcel leaves.

During our holiday periods, announced on the site, orders are dispatched within 24 business hours (Monday to Friday, excluding public holidays): same-day dispatch is not offered during this period, and the “Home delivery, signature required 24H” option is temporarily withdrawn. All other delivery methods remain available. You receive a tracking email as soon as your parcel leaves.

Express Delivery

Outside the European Union, we ship with FedEx Express: fully tracked and delivered within 4 business days after dispatch. Within the European Union, delivery is tracked by Chronopost, to your home or to a pickup point.

Customs & Packaging

For the United States and Canada, import duties and taxes are calculated and shown at checkout, before you pay. For other destinations outside the European Union, customs duties or local taxes may be charged by the destination country on delivery.

Your fragrances travel securely in reinforced boxes with specialized padding.

Payment Methods

Bank cards (Visa, Mastercard, American Express), Apple Pay, PayPal, Shop Pay, payment in 2, 3 or 4 instalments with no fees, or in 10 instalments with fees (see Alma's terms), with Alma (subject to its acceptance), payment in instalments with Klarna or Scalapay (subject to acceptance by these providers); depending on your country, the local payment methods offered at checkout (Bancontact, iDEAL). A credit commits you and must be repaid. Check your ability to repay before you commit.

Return Policy

Within the first 14 days: full refund for new, unopened products in their original packaging. From day 15 to day 30: store credit. A return fee of €10 will be deducted from the refund. Processing takes up to 14 business days.

What are the timeframes for returns or claims?

The claim period is 48 business hours (Monday to Friday, excluding public holidays): 48 business hours from receipt of the parcel to report the problem to us, then 48 business hours from our request to send us the items we ask for. The items requested are usually photos of the parcel and the product, and a continuous unboxing video. Once you receive a return label, you have 72 business hours to ship the package. After this, the label is voided. Refunds are issued after inspection, within 14 business days of our team receiving the return.

Loyalty Program

Create your customer account and receive 5% of the amount of your purchases, calculated after discounts and excluding shipping, Try Me sizes and items added from the cart offer, as store credit for your next purchase. Cashback is valid for 6 months and can be used on any purchase of at least €70. How does it work?

Storing Your Perfumes

Enjoy for up to 36 months after opening. Store away from direct light in a temperate environment (~20°C / 68°F).