To track your package:
log in to your customer account
click on the tracking number
Once on the tracking page, enter your tracking number to update the progress of the delivery.
As a reminder, we process orders Monday to Friday from 9 a.m. to 4 p.m. (excluding public holidays)
Order preparation time:
Our processing time is 1 to 10 working days (Monday to Friday, excluding public holidays), as indicated on each product page.
When the package leaves, a notification is sent to you with the tracking number
The transport time:
For home deliveries: 48/72h
For deliveries to a Relay point: 3-5 working days (Monday to Friday, excluding public holidays)
A notification is sent to you when the parcel is made available at the collection point.